Managed IT
Services
We manage your IT environment around the clock so your team can focus on the actual business.
Everything We Manage For You
Our managed services portfolio covers the full IT operations stack, from network and server management to security monitoring and end-user support.
24/7 Network Operations Centre
Round-the-clock monitoring of your entire network, server, and cloud environment. Our NOC analysts catch anomalies before they become outages, cutting incident response time and keeping uptime high.
Infrastructure Management
Ongoing management of on-premise and hybrid cloud infrastructure, including server patching, capacity planning, backup management, and disaster recovery testing.
Managed Security Operations
Continuous SIEM monitoring, threat detection, and incident response. Our security operations team identifies and contains threats before they cause damage, in line with your compliance requirements.
IT Helpdesk & End User Support
Tiered helpdesk support for your employees, from password resets to complex software issues. Available by phone, email, and remote desktop, with defined SLA response times.
Managed Cloud Operations
Ongoing management of your AWS, Azure, or GCP environment, covering cost optimization, right-sizing, auto-scaling configuration, and cloud security posture management.
Performance Analytics & Reporting
Monthly executive dashboards and technical reports covering system health, incident trends, SLA compliance, and capacity forecasts. Leadership gets full, clear visibility into IT operations.
How We Take Over Your IT Operations
Discovery & Audit
We build a full inventory of your IT environment, covering devices, software, network, and security posture
Runbook Creation
We document all systems, escalation paths, and operational procedures into our NOC runbooks
Tooling Deployment
We install and configure monitoring agents, SIEM connectors, and helpdesk integrations
Parallel Run
We run alongside your existing team for two weeks to make sure the handover is smooth
Full Operations
The full managed service goes live with agreed SLAs, reporting cadence, and escalation contacts in place
What to Expect
From onboarding to continuous operations, here is how a managed services engagement with ZEYATEK takes shape and what your team will see at each stage.
Onboarding and Discovery
We onboard your environment through structured asset discovery. We deploy monitoring agents, document your topology, and set baseline performance metrics for every system in scope.
SLA Design and Integration
We define SLA tiers, escalation paths, and communication protocols for your operations. Then we integrate our tooling with your existing ITSM and alerting platforms to remove silos.
Full Coverage Activation
Your environment moves to full 24/7 monitoring with a live helpdesk, active alert response, and documented runbooks for your most critical systems and workflows. Your team gets fully briefed on how to reach us and escalate.
Continuous Operations
Ongoing monitoring, proactive incident prevention, ticket resolution, patch management, and regular optimization recommendations based on what we observe in your environment.
Strategic Review
A detailed performance report covering SLA compliance, incident trends, and capacity outlook, plus a forward-looking roadmap for service improvement as your business needs change.
The organizations that run best operationally are not the ones managing commodity IT themselves.
Managed services works when scope, SLAs, and escalation paths are clearly defined before the engagement starts. That is how we structure every proposal.
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